General Terms and Conditions (AGB)
Solution Process Experts GmbH
Höhenstrasse 22
CH-8127 Forch (Zurich)
+41 44 780 01 01
service@spe1.ch
TABLE OF CONTENTS
- Placing an order
- Cancellation of the order
- Fee
- Payment terms
- Additional expenditure
- Validity of the offer
- Obligation of the client to co-operate
- Reporting
- Amendment procedure
- Liability
- Secrecy
1. PLACING OF ORDER
1.1 The order must be placed in writing (by e-mail or letter post).
1.2 By placing an order, the client agrees to our terms and conditions.
1.3 Orders placed by the client shall be accepted by adnexo GmbH by means of a written order confirmation (by e-mail or letter post).
2. CANCELLATION OF THE ORDER
2.1 If an order placed is reduced or cancelled, adnexo GmbH shall be entitled to the part of the fee for which the services have already been rendered.
2.2 For products which are offered according to a SaaS (Software as a Service) model, the correspondingly agreed minimum contract terms apply. If nothing has been agreed, a minimum contract term of 12 months shall apply.
3. HONORARY
3.1 The amounts stated in the offer are always net prices excluding statutory VAT.
4. PAYMENT DEADLINES
4.1 Unless otherwise agreed, the costs will be invoiced monthly, payable within 30 days.
5. MEASURED EXPENSE
5.1 The agreed lump-sum price covers only the work described in the finalised offer.
5.2 Changes and additions to the project may result in additional costs. adnexo GmbH shall inform the client of such consequential costs in good time and discuss the further procedure with the client.
6. VALIDITY OF THE OFFER
6.1 Quotations prepared by adnexo GmbH shall be valid for three months.
7. OBLIGATION OF THE CLIENT TO CO-OPERATE
7.1 The order is developed in co-operation between the client and Solution Process Experts GmbH. During the realisation phase, the client shall make himself or competent assistants available.
8. REPORTING
8.1 The parties are obliged to inform each other as soon as possible of any circumstances relevant to deadlines, performance and costs. The client may obtain information about the progress of the project at any time.
9. AMENDMENT PROCEDURE
9.1 The subsequent amendment of a contractual service is possible in principle, but requires a written amendment to this contract in an additional annex. This must specify any effects on the schedule and the total remuneration.
10. LIABILITY
10.1 Solution Process Experts GmbH is only liable for damages and failures caused by gross negligence on its part. This must be proven by the party wishing to derive a claim from this.
10.2 Solution Process Experts GmbH is financially liable at most up to the scope of the work offered.
10.3 Solution Process Experts GmbH is only liable for damages that are directly related to the result of its service or product.
11. SECRECY
11.1 The contracting parties shall generally maintain confidentiality vis-à-vis third parties with regard to all information belonging to business secrets with which they come into contact in the course of the order. In the event of doubt as to whether information or perceptions belong to the business secrets of the other contracting party, there is a mutual obligation to consult.
11.2 This obligation to maintain confidentiality shall continue to exist beyond the end of the collaboration for an indefinite period or until any limitation of this provision or the need to protect the information.
Status: 01.01.2024